Quite old car with 3 dents. Instructions for using in-built GPS not clear as in Japanese. I do not like counter staff aggressively selling me insurance when I don't need it. Have to go back and ask where car key is before driving. Worse is I was advised to return car one day earlier as my flight is 9:10 am while car rental opens at 8 am. What they should have done is advise I check in at airport earlier, then return car, then take their free shuttle back to airport to board plane. Quite unpleasant for me to drag luggage for more 1 km to take public transport to Naha Airport on the day of my departure.
They claimed to have Chinese-speaking staff, but there were none. Also, no one was holding a sign for us at the airport on time. I had to run back and forth by myself for a long time.
The car given to me was better and spacious than I expected. The only fallback is I was required to add gasoline at a specified gas station. I would suggest that it let's us free to choose gas station as long as it is within 30 minutes before returning the car.
About QEEQ:10.0/10
It is better to add option in the apps to allow pickup and return car at different location. Currently it only exists in web version.
Staff were nice but the car was very dirty you can see stain everywhere which it can easily remove by wet tissue. So I suggested them to clean before releasing to next customer.
Pick up are for international flights may confuse to customer as we’re not sure that we get/the right direction to pick up the car.
About QEEQ:10.0/10
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Customer Service
Though quick at counter, unpleasant staff.
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