As experienced previously, the whole process is very smooth.

I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

Staff were helpful and the car was a good model though it needed a service.

The booking platform worked perfectly.

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

Yes

NA