The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

Satisfied

Picked up the car at Milan Central Station. The process was fairly efficient, and they did try to sell me additional insurance. However, since I had already purchased full coverage, the staff didn't push it further. The car pick-up location was about a 5-minute walk from where the paperwork was done, but it was easy to find with the map they provided. I had booked a Toyota Yaris Hybrid and the pick-up went smoothly, but the engine fault warning appeared when I reached Venice. Had to switch the car at Venice Airport to a Ford SUV, and the staff were very apologetic and didn't charge any fees. Later, when we drove to Rome, the car indicated it needed an oil change. As we were two women and didn't know how to handle it, we tried two gas stations but couldn't get any engine oil. So, we drove to the Rome train station hoping the rental office would change the oil but they just gave us another car without any extra charges. Finally, we returned the car in Milan and the staff checked everything, saying it was all okay. We thought the rental experience ended smoothly. However, two days later, we received an email from the company claiming there was damage to the windshield and we were charged 1080 euros. Despite multiple emails, they still charged my credit card. Thankfully, with full insurance, we eventually got reimbursed through the rental platform. In summary, smaller rental companies can be unreliable, as I’ve never faced so many issues with international chains before. And always buy full insurance!

First of all, it was my mistake; my license cover had a registration certificate inside. However, the store staff told me that you can modify the order online, but your staff insisted that it couldn't be changed.

All excellent except breakdown cover is not included.

Excellent