Don't use Green Motion

1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.

You need to put warning signs for customers to take note of the fine print when dealing with green motion.

The worst rental experience I have ever gone through will never use them again

Telling people you need a credit card to pick up. Make people book with CC

Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

Hard to find bus to go to rental place, would of been nice to be told it was a hotel hoppa bus we needed.