Was not told I would need copy of my auto insurance declaration page in advance—I had only copied my proof of insurance card . They tried to charge me an extra $22/day for collision insurance that I had. Was able to get hold of my insurance magenta who told them I had collision coverage. But this took a lot of time. I will never use this company again. Also has tank was only 1/2 full.

Staff tried to sell sun pass but didn't disclose the cost until the end, too expensive, still waiting on refund

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.

When my husband went in to let her know, she ignored him. Horrible customer service!! My Credit card was charged $500 instead of it being simply a hold for the 2 day rental. I'm not disputing through the credit card company. Just horrible

time to drop-of a car to be change very bad