Vehicle ok! Just what i was looking for.

Service was okay, but the pickup process took a long time.

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

Terrible service. Even after making it clear that I did not want any extras, they added roadside assistance without informing me. There were no fee notifications on the signature pad, which is very deceptive.

It's been a long time, and I can still give a good review, so let's briefly say this: the rental company enforced an upgrade on the car model. The car we originally wanted was available, but they said it wasn't. We don't know why. They pushed various insurances on us. We were tired and had no choice but to accept the upgraded model.

Staff was plentiful, so queues were short, but the cars weren't very new.