I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.
Hertz is one of the most well-known car rental companies in Europe. The car was very new, with only 6000 km on it, and came equipped with Bluetooth, a touchscreen, and a rearview camera. The staff member at the return point was very handsome and polite, probably the friendliest Swiss person we encountered throughout the trip.
Switzerland truly is the pinnacle of human civilization. The entire process was completed in 10 minutes, and the experience was excellent. I booked a 3 series but got a free upgrade to a GLE. Compared to Italy, well...
The X1 I rented didn’t come with a spare tire or a temporary parking warning sign. Aren’t these standard? Asking was useless as they simply don’t provide them.
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Customer Service
Good experience overall
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