My wife and I waited 45 minutes to be called to the counter.Then another 15 minutes to get the car. The car was great, a 2019 Kia Forte with 7000 miles. Time is important to me so I would not rent from them again.
About QEEQ:10.0/10
I like easy rent a car. I will use them again. Thanks.
Car was great! Excellent condition. The only problem is I had a flight to catch at 6:45 and Routes did not open until 6am which I was not aware of. I assumed there would be a drop box and or instructions on what to do if you have an early flight. There was no drop box to leave the key and car. If this were available I would strongly recommend routes, otherwise if you have an early flight to catch you might want to look elsewhere. It was a great experience minus the drop off mishap.
I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.
These people care care less and very rood and they game different car and also accident car. It’s very awkward.
Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$
I felt very awkward situation.
For pick up from airport waiting like 1 hr.
Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.
They did not have the type of car I rent so they gave us a larger car that makes spend more money in gasoline
About QEEQ:10.0/10
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Customer Service
Good price, not good service.
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