Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational.
Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).
the driver that picked us up from the airport and dropped us at the depot had to find some one to attend to us. The process was quick and professional and the employee answered all of our questions we had .checked over the car for defects, experience was pretty good.
About QEEQ:10.0/10
The only issue I had was the phone number I had was went to the head office on the Gold Coast and not to Brisbane where I was picking the car up. I was given a mobile number for the Brisbane depot.
“Slow, excess paperwork, didn't get guaranteed car.”
About Cut Price Car Rentals:6.3/10
I had a model guarantee but did not get that model. The paperwork on pickup was ridiculous. Took ages to collect the car. Kids seats that were booked were not already fitted.
Need to have a person in the office who has better customer service experience
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