The company seriously lacks an accident handling mechanism for international customers and is irresponsible! After an accident, they don't provide a replacement vehicle or a refund. I don't know what kind of unreasonable terms these are! Absolutely no sense of service.
We were charged an extra £200 for some rebooking fee because we arrived two hours late to pick up the car. Our friends, who were also two hours late but booked with a different company, didn't have to pay this fee. This rental company doesn't care about customers' interests, and their service is very average and impersonal. I've never encountered such problems renting cars in the USA and Spain. It's so unfair! What would have happened if we didn't pick up the car that day? This kind of unfair clause from the rental company is just uncomfortable and not good service. In the future, I'll book directly with the rental company instead!
Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car.
I shall never book with them again unless this issue is explained properly.
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