the cost was too much, and it would not let me book the 5 days I wanted without high cost.

Due to traffic delays from Quebec to Montreal, I arrived at the Hertz rental company at 16:00, but the doors were locked. There was a sign indicating that the working hours on Saturday, May 21st were until 15:00. I went back to Hertz the next morning (Sunday) at 8:30, and the counter staff informed me that my reservation was canceled because I did not pick up the car at the agreed time. I explained that I had fully prepaid for three days, and the reservation should still be valid within those three days, but they refused and told me to contact the rental platform for any issues. Frustrated, I had no choice but to go to AVIS and rent another SUV, paying again.

Returned the car half an hour late due to traffic, but they waived the extra fee immediately.

They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.

Hertz had employee issues so car wasn’t available for awhile ... they did compensate me finically for the inconvenience which I appreciated.

great customer service