The girl on the counter was very helpful. However, she did try to sell extra insurance even though I'd already paid for the AXA cover.

Scammed, requested a car change with no extra cost. In the end, they charged us an additional 221 euros and told us it was refundable at customs, but it wasn't a tax refund form at all.

It's basically a shady place. They charged an extra 100 euros for no reason when returning the car. I was in a rush to catch my flight and didn't carefully check the bill before signing, mainly because I didn't expect such bad behavior from them. After contacting the rental company, they said it was too late to dispute since I had already signed the bill. I can only consider it bad luck. If you rent from this company in the future, make sure to carefully check the bill, especially in Italy, as both large and small companies can have such issues.

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

К самому автомобилю претензий нет. Предоставили именно то, что я и бронировал. Но!!! После возврата машины без каких-либо повреждений и замечаний, с полным баком и в точно оговоренное время с банковской карты через несколько часов был снят замороженный депозит. И это при условии наличия страховки с нулевой франшизой. Так что пока приходится расценивать этот досадный инцидент как элементарное мошейничество.