Good car but location and shuttle could be frustrating
New Zealand
Reviewed: Sat, Aug 17, 2019
About AERODRIVE:8.3/10
For the price I was surprised to get a car as new and as spacious. However the rental location is quite a drive from the airport and the shuttle filled up fast (having to turn away guests at international terminal). The staff were very friendly but there was only one available when I dropped the car off in a hurry. Overall a very good experience if you don't mind a 5+ minute drive and the fact you might not get on the first shuttle
About QEEQ:10.0/10
Good service, recent hire cars have been of a high standard with no issue on vehicle collection. It is becoming my go-to rental car choice.
Like: Best price for car rentals. New Zealand has the highest car rental price than all countries I visit. Dislike: The only down side was we had to wait over half an hour from the time we rang them to be picked up at airport. Apart from that it was a fab experience.
Like: Comfortable , economical car with good luggage space and easy access pick up and drop off address.
Happy , approachable staff considering 8pm on new years eve. Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money. Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor.
On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
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Customer Service
Good car but location and shuttle could be frustrating
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L.Fitzgibbons
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View more >Dislike: The only down side was we had to wait over half an hour from the time we rang them to be picked up at airport. Apart from that it was a fab experience.
C.Moore
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View more >Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
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View more >Dislike: No gas stations near the shop
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View more >G.Watson
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View more >Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.