“Car price and booking process were good, service needs work”
About Routes:8.7/10
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
“Very good experience, but didnt get the right car I wanted.”
About Routes:10.0/10
I wanted a jeep Cherokee.
But they dint have any and "upgraded" me to a Dodge ram 5000.
Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger.
The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did.
Since I didnt want to degrade, I took the ram.
It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.
“No problem, though the car we got was nothing like the one we ordered.”
About Routes:10.0/10
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others.
There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out).
However, the service from Routes was excellent and I would definitely use them again.
About QEEQ:10.0/10
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