It was okay.

They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T

Excellent

Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.

Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.