Will never use hertz again. Ever. Anywhere I travel.
Italy
Reviewed: Sun, Aug 18, 2019
About Hertz:2.7/10
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
About QEEQ:10.0/10
Great price, quick and easy booking process.
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Will never use hertz again. Ever. Anywhere I travel.
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