Paid $58 for Perodua Bezza but get Proton Saga (it was price $54). It is a downgrade. But no refund?

The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.

Communication via WeChat was quite good, but their attitude was so-so, and they were unwilling to drive over to pick us up. It took a long time to find the store's location, and the drop-off experience was also not pleasant.

the car condition was excellent and the staff is cooperative but he is not avaliable at the location

Responsive and helping staff.

The staff are very welcome, and informative. I got brand new proton saga car. It was very clean, and no problem so far.

Would like to book car from this site again.