Was not told I would need copy of my auto insurance declaration page in advance—I had only copied my proof of insurance card . They tried to charge me an extra $22/day for collision insurance that I had. Was able to get hold of my insurance magenta who told them I had collision coverage. But this took a lot of time. I will never use this company again. Also has tank was only 1/2 full.

The I tried to change my pick up and drop off times and was told that I couldn't do that without cancelling and rebooking which cost me an additional $60. The pick up process was horrible and the staff wasn't very friendly. The communication was very unclear about where I could pick up the shuttle at the airport. When I called the number to arrange a pick up it was an automated recording that gave me different information than the email I got and nobody was answering the phone at the branch.

Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.

Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.

The office was filthy!! The pick up driver told us that Easyrent and Easirent were two different companies and we had to talk him into taking us to pick up the car

I had to take a shuttle to pick up the car. When i showed up they forced me to purchase their insurance even though i already did with my own insurance company at a fraction of the cost. This almost doubled my cost and was told they won't shuttle me back to the airport to go with another company. They also wouldn't allow me to rent for 1 day so i could find a better price elsewhere. I have rented with other companies and used my insurance many times. Other companies may cost more at booking but do not have these extra fees. I will never use this scam company again.