Excellent service and value

Satisfied

This satisfaction is for the car rental company, definitely not for QEEQ; a frustrating car rental experience. Picked up the car in Toronto on November 1st, had pre-booked for a one-way rental, but was told at the counter that the one-way fee of nearly 3000 CAD wasn't included, even though we clearly paid QEEQ, which included the one-way fee. We called the clueless customer service in China and they confirmed with the car rental company, but the car rental company was sure the one-way fee wasn't included and even showed us the order. QEEQ customer service said it might be an internal issue, which delayed our trip that day. QEEQ's mistake is extremely low-level for being in a foreign country! Please share widely for resolution!

The booking translated to luxury class at National, so I was extremely happy with my experience

I was very happy as car rental prices are insane, I was happy to find a less extortionate price. I’m using for all my searches now!

I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.