Lovely but underpowered car with pressure and poor transparency of costs- so won’t use again

1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

I waited in line for almost two and a half hours, and then the process took another two hours. They asked all sorts of personal questions, like my job and home address, which I've never experienced in all my years of renting cars. The efficiency was low, and they even told me to inspect the car by myself. They said if there's an issue, come back to me. It was really frustrating.

I booked a Passat on the website, but upon arrival, they said they didn't have that model and only had a Citroen C5 (not sure if I remember correctly) of a similar size. This should be promptly communicated by email after the order is confirmed.

Fairly satisfied. It was a bit cumbersome to get from the airport to the car pickup location, not very convenient.

Green Motion does not accept cash payment. Important that your full name is on your credit card

Nil