Satisfied

Very good

Overall, it was okay. Returning the car was simple. The branch is open until 10:00 PM and the last shuttle to the airport is at 9:30 PM. The pickup experience was not great, and the car's condition was just average. Compared with similar price ranges, the condition of cars in Australia and New Zealand is generally not as good as in North America.

Fast and convenient

The service at this Melbourne branch is poor, maybe because all the staff are women. They don't explain basic vehicle operations, unlike Brisbane. Since it was not a familiar car model, I didn't know whether it had a handbrake or footbrake, and how to open the fuel cap (which was confusing). The most irritating part was that when I returned to retrieve something I forgot just half an hour after returning the car, it was already gone, and they pretended to help me look for it. They had a group of Southeast Asian-looking workers.