My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
I’ll will never rent from this places again , they gave me a car that someone just dropped off, without cleaning the car without checking for anything. Car was full of garbage front and back and it was never washed, they are not professional at all
Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes:3.3/10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
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