Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.
Girls on the front desk they need to be polite with clients. Terrible front desk service.
About QEEQ:9.0/10
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Customer Service
Routes is cheap, but be prepared for a long wait.
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