We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.
We waited at the airport for almost two hours! The shuttle never came! We called customer service countless times, usually couldn't get through, and only succeeded a few times. One time they said to look for a red Atlas van, but we waited an hour and it never came. Then we called again and they said the traffic is bad. The third time we got through, the same Indian-accented guy hung up on us as soon as I mentioned we had been waiting an hour! Terrible service! Low rating! We called again and they said the shuttle was from Easy Parking, not Atlas! We waited for so long for nothing! Totally ruined our schedule! Strongly not recommended!
I booked to pick up the car at 9 am and requested two child seats. However, the rental company did not prepare them, which took me two and a half hours to finally get the car seats. We could only depart at 11:30 am. My plans for the day were canceled, and we arrived at the accommodation close to midnight. It was very bad.
The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts.
The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great.
The car was in great condition and I was able to cover almost 3000km within 6 days in confort.
Like: The car was all good for what I needed it for over the two days hire Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.
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View more >Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.