Like: The shuttle driver was very very friendly. He did not waste any time. The day we returned the vehicle. The girl was super friendly also. We have already booked our next rental with them in Sept.
“not happy with Routes but happy with QEEQ customer service and ease of use”
About Routes:5.0/10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
Very poor company with young untrained staff lacking fundamental knowledge of the business.
I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance.
I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already.
Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
“Worth it, given that it's much cheaper than renting with other agencies”
About Routes:8.0/10
The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.
The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.
About QEEQ:8.0/10
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