Positive experience

On October 3rd, after we landed, I called them to inform them that we had arrived. They told me to call again once we were outside the gate. When I called again, they said to wait 15 minutes. We, 3 adults and a baby, waited in the cold wind for more than 20 minutes. After finally getting on the shuttle bus, we had to wait for other people as well. The car was not at the airport. The staff had a very bad attitude, did not let us inspect the car before signing, and did not help us install the baby seat we paid for! The reviews said the car had a reversing camera, but when I was reversing, I found out it didn't! This led to me hitting a small mailbox, and now they are asking for over 900 dollars! When returning the car on October 17th, I waited at the office for 15 minutes before someone showed up. We negotiated from 4 PM to 6 PM. I said I would complain to the car rental service, and a female manager with short hair and glasses said they could take half the responsibility and charge me around 500 dollars. She wanted me to pay them 500 dollars at that moment and said the total cost would be over 900 dollars. However, my friend asked different car rentals in New Zealand, and the quotes were around 400-500 dollars. I believe in being honest! This car rental company caused this issue by not providing a car with a reversing camera as promised. Their attitude was also bad. They charged me 90 dollars for delivering a spare key, which I quickly paid. I was willing to pay for the parking fee myself. Still, I cannot accept this unreasonable demand for such a high amount, especially when the responsibility is unclear. I believe I am not at fault and got involved in a mess! It ruined my mood, and I feel wronged! This is the worst car rental experience I've ever had!

Did not stress the importance of insurance

Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you

Surprising good quality of the vehicle given the price. When we picked up the car, the guy took about 20 photos of the car including the inside, seemed excessive. When we brought it back, they wouldn't give me a receipt and the whole process of returning it seemed a bit sketchy, but hard to beat the price we paid.

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