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Book direct - don't use these clowns

Italy

Reviewed: Tue, Oct 8, 2019

About AVIS: 8.7 /10

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Luxury | Mercedes-Benz E Class or similar

1 days rental

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Dora Edgeworth

Italy

1 days rental

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Thu, Mar 20, 2025

About AVIS: 6.0 /10

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Clare Catharine

Italy

1 days rental

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Fri, Feb 7, 2025

About AVIS: 4.0 /10

I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?