Happy Customer

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

They might try to upsell additional chargeable items. The instructions during pickup were unclear, there were not many staff members, and the service attitude was not very friendly.

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

The left mirror made noise as it was a broken mirror and not fixed.

Last time taken the magic

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!