Everything was ok

The process was simple and efficient. Completed the rental process in five minutes and the return process in just one minute!

The waiting time is too long.

There were unexpected charges during the rental. As we had just arrived in the USA, we hadn't activated our phone service yet. By the time we contacted the rental platform, it was past the one-day communication window due to the time difference. About a month after returning the car, additional unexplained charges of around a thousand dollars appeared.

During broad daylight, there were only two staff members handling the procedures. It took over an hour of waiting in line for my turn. They started pushing various insurance plans, but as I had already purchased comprehensive insurance from Zuzuche and additional insurance from Ping An, I politely declined. The staff member immediately became unfriendly and angrily lectured me, saying that I should just say: 'Nothing' in the future. After the rental ended, I received an unexplained charge a few days later. I'm currently in communication with Zuzuche about this. I advise everyone to avoid this company if possible!

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!