Okay for low prices but don't expect good services.
W.LAM
Canada
Reviewed: Sun, Oct 20, 2019
About Routes:6.3/10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.
Ridiculously slow service both upon arrival and departure was even worse
It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport
“PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency”
About Routes:3.0/10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
About QEEQ:8.0/10
The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.
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Okay for low prices but don't expect good services.
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