Okay for low prices but don't expect good services.
W.LAM
Canada
Reviewed: Sun, Oct 20, 2019
About Routes:6.3/10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.
About QEEQ:10.0/10
As always Easyrentcars was amazing! The only complaint is we needed snow tires for traveling to Whistler from Vancouver, but no where to select the option. But other than that super easy to book, used the price dropping checker and got the SUV for a little cheaper.
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
Like: Staff was efficient and very courteous.
Clean, low cost office and grounds for incredibly
low cost of car rental. Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.
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Customer Service
Okay for low prices but don't expect good services.
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View more >Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.