i actually was given a KIa Soul which was better because it handled really well in the snow I encoun

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

Car was excellent

We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.