Good

At first there was a bit of miscommunication – they gave us a 5-seater even though I’d booked a 7-seater. After talking to them on site, they switched us to a 7-seat Buick. I didn’t really pay attention to the exact model, but the Buick was a bit bigger, which worked out perfectly since we had six people and a lot of luggage.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.

The attendance tried avoiding giving me the type of car I requested, by telling that they were out of car and wanted to give me a cheaper car for the same price.

Car was not Fusion. Substituted mid Suv . Worked out fine. Never got final bill. Believe amt charged was notbsamevas reservation made w Easy.

Not sure got same rate as reserved. Pls compare.