One satisfied customer

Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait. Car is in clean and good conditions. Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.

Great - easy booking process

Good. it was very spacious.

Easy access and easy booking process

Problem getting collected at 2am. Phone kept going to office saying call back in office hrs. Selected accident option, and explained - woman sorted problem out within minutes. Then a quick pick up. Good car. Easy drop-off

Wait for pick-up at airport was a bit long and checking out car felt rushed, but staff were friendly. Drop off was a bit odd and staff did not communicate that I had dropped off car to the 2nd location so was receiving a call while on the plane looking for the car! Insurance cost twice as much as the actual rental.

I rang to find out where my car was at. Was told no car available and can't do anything about it.and I'm at the airport at 1 o'clock in the morning with my pregnant wife and 2 year old. I had to catch a taxi that cost me $177.