Great Services

On October 3rd, after we landed, I called them to inform them that we had arrived. They told me to call again once we were outside the gate. When I called again, they said to wait 15 minutes. We, 3 adults and a baby, waited in the cold wind for more than 20 minutes. After finally getting on the shuttle bus, we had to wait for other people as well. The car was not at the airport. The staff had a very bad attitude, did not let us inspect the car before signing, and did not help us install the baby seat we paid for! The reviews said the car had a reversing camera, but when I was reversing, I found out it didn't! This led to me hitting a small mailbox, and now they are asking for over 900 dollars! When returning the car on October 17th, I waited at the office for 15 minutes before someone showed up. We negotiated from 4 PM to 6 PM. I said I would complain to the car rental service, and a female manager with short hair and glasses said they could take half the responsibility and charge me around 500 dollars. She wanted me to pay them 500 dollars at that moment and said the total cost would be over 900 dollars. However, my friend asked different car rentals in New Zealand, and the quotes were around 400-500 dollars. I believe in being honest! This car rental company caused this issue by not providing a car with a reversing camera as promised. Their attitude was also bad. They charged me 90 dollars for delivering a spare key, which I quickly paid. I was willing to pay for the parking fee myself. Still, I cannot accept this unreasonable demand for such a high amount, especially when the responsibility is unclear. I believe I am not at fault and got involved in a mess! It ruined my mood, and I feel wronged! This is the worst car rental experience I've ever had!

Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.

Car was as expected. Picked up from airport and checkin was quick and efficient. Polite staff.

Forgot to do pricewatch but did use it on next rental! Good as saved a little. EasyRentCars good provider with quick customer service response

The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.

Would prefer it if I can see the year of the car.

Easy to book, pick up and drop off good. Value for money.