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Good

I did notice it until I was driving to my destination but the check engine light was on and remained on the whole time I had the vehicle. In addition the vehicle seemed to be out of gear even though it was an automatic that something could be wrong with the shifting or acceleration. I caused several minor scares throughout the time I had it.

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

Paid easy rentcars in advance but when picking up car from Fox had higher amount for rental Car was damaged when I picked up. Front bumper scraped and hub cap ripped off. Noted it But they should not be renting a damaged car that looked like that.

The car was VERY small. I was led to believe I was getting a Jeep Grand Cherokee 4x4 and I received a Hyundai Santa Fe AWD. I WAS NOT HAPPY AT ALL. I was charged an additional 10.95 per day for my fiancé to be able to drive too. Ridiculous! I WAITED TO GET THE VEHICLE FOR 1.5 hours and then once I received the paperwork, I waited an additional 30 minutes for the car to be brought out. VERY BAD experience. I will NEVER rent from FOX again!