FOX RENT NEVER AGAIN.

Fox was great

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

There was no line at the car rental and about 4 people on staff so we were helped right away. They tried to up-sell us on about 5 different things. One of which is insurance and they tell you that if you don't go with their insurance and the car ends up in the shop they will charge you the daily rent fee for as long as they can't rent the car. Maybe this is typical but I have never had a company tell me that so I would probably look around for a different company the next time that doesn't have this policy. The car itself had been cleaned but hadn't been given as much care as we are used to with rentals.

This was the best price for our needs. When we looked for the rental place, we finally found a bus outside that drove us to the rental area. This took at least 20 minutes even though the driver probably never used his brakes. When we checked out, the lady bombarded us with "Extras". Did we want toll protection, gas plan, etc. We did pay extra for the gas because we knew we would buy gas but had no idea what it would cost & we could bring it back empty. Gas was not that high so we should have skipped this & bought gas. The toll price was high but we set our Garmin to avoid toll roads so this was a savings. We do not rent often so overall this was a fair price, just be ready to make lots of decisions after you land, before you eat or mostly anything else. Also, you are supposed to inspect the vehicle & sign a form stating what defects it has. They had just washed this one so it was still wet. We had to inspect it in a garage with minimal light so the wet vehicle hid many things if we had not been looking closely. We took pictures of everything we found & marked their paper. We were not charged anything extra so all worked out well.