Unpleasant pickup process.

I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.

Easyrent cars found me a great deal in a market that was very expensive otherwise. It almost seemed like the deal was too good to be true ($200 less than the nearest competitor) yet it was very true with no surprises. Glad to have used them and will do so again in the future.

Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.

Car rental pick-up instructions should be provided in more details in the reservation email confirmation.

I found Easyrentcars.com by accident. I recommend that the company must advertise more aggressively.

Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)