Fantastic customer service!

The car was not the one we requested (Alfa Romeo) but I understood we would be given that or an equivalent car. The car we got was excellent.

Price drop didn't work it's magic but i was satisfied with the deal i got.

Needed to add CHF35 for secure free road-call from France. It was no expected in other car rentals also in Geneva and the car is to France

Despite having booked a wagon-size car by mistake the staff were able to change to a standard car for me. Unfortunately this one had little torque so was not very good on mountain passes. :-(

Apparently I booked a wagon without knowing it, this should be clearer.

Like: Good efficient Service - car and service provided by Hertz. Good quality car and in good condition.
Dislike: Car was provided by Hertz - at a much lower price than I could book it as a Hertz Gold Customer with a discount - same car same people!

Like: Vehicle was even better than what we had booked. All the features possible and super comfortable
Dislike: Not directly the fault of the hire car company but our credit card had a problem and this meant we had to pay an extra AU$270 for an insurance cover because I used a debit card.