The car was perfect for meeting our needs, my main issue was the hidden costs. Which we were very angry about. We were advised to pay $12 dollars a day for toll roads as a number of them across Orlando and liable to high cost fines. Over the period we travelled on 2 Toll roads that would have cost us $5 so feeling well ripped off. Advised we did not need. To refuel then when we returned car charged $42 dollars when I asked how much if went and put fuel was toldI would have less then half an hour to get it fuelled and returned or would. Be charged another day’s hire. As I said felt completely ripped off. When we returned the car one family returned to airport to go to one of mainstream car hire providers due to the costs they were to pay the costs not previously mentioned.
Staff rude, impatient and policy as well as hidden fees not disclosed until last minute at the counter. The shuttle was a long wait in the hot weather which makes it frustrating and discouraging to have to return to the terminal and start over. Overall, it was a terrible experience for me and my family of four. We will never pick easycarrental again. Would not recommend to anyone unless he/she does not mind being deceived
Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies.
Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous!
Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either.
Other car companies wouldn’t be renting out visibly damaged cars like the one I received.
No windshield fluid. Isn't that a basic checklist item?
Repeatedly offering additional insurance, despite my constantly saying no, not necessary.
Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.
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