The agent at the counter was friendly and found my reservation quickly. I booked a Chevy Malibu online. As I arrived at the end of the day they were out of inventory. The agent upgraded me to a brand new mini van without any extra costs.
As other customers have mentioned, they try to upsell insurance. Even though I bought full coverage, they still pushed for more. I firmly declined, and they gave up. I decided that next time I will book directly at the store.
I specifically ordered a non-smoking car, I would have ordered nothing else. But when I got the car, it was overwhelmingly obvious that smokers had used it. The smell of stale smoke was virtually everywhere throughout the car. When I pay for something I expect to get what I pay for. I'll never use Thrifty, or easy renters for that matter, again.
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Very Happy with this rental experience.
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