It easy and convenient for the trip

After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane

The car did not have a parcel shelf and we queried this at the time as we felt it was a security risk. The person did look but just told us that some people take them out and then forget to put them back and they did not have one for us so hard luck basically !!! We also found that when we were using the car that the auxiliary ports did not work so we could not use the sat nav. We then found it was a fuse that had gone and purchased one. We told ace when we returned the car but they did not seem interested. I think that a bit better customer service at the pick up would be better, I did feel that they were a bit stand offish

Easy to book

The offsite drop-off and pickup were a hassle. Had to leave the car with Hertz in Melbourne as email said the airport and paperwork said an offsite address. I used the email address and was hassled by Hertz

Dislike: Get back to old pickup system, this electronic bullshit takes far too long.