Highly recommended for car rental!

The cars from ACE are old. I had to get roadside assistance twice during a three-day rental, which ruined my entire vacation.

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

Am absolutely super happy. Will be using ACE for my next car rental !! Super smooth booking, no addl charges and great experience

Great platform. Easy to book. Will use this for my next booking

It took a long time to collect the car at Greymouth as there were so many people. We were given an upgrade for no extra cost.

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.