Great staff let down by the car.

Waited for the shuttle bus at the airport for at least 45 minutes, even had to call to urge them; then had to queue at the store, very slow service, took at least another half hour to complete the paperwork and get the car, severely delaying our schedule.

This car pickup was off site, but the pickup to site was quick. The car was very nice. The checkout did not pick up a very minor dent in passenger door, which was picked up on return. After 5 mins checking their database, it was shown to have been logged previously. But this should have been printed on the initial checkout sheet!!!

Very efficient

Cars are a bit scruffy and have an terrible air freshener it’s gives you bad headaches. But the prices and good. Put the air fresh in the glovebox and open a window. Rest location at the BP station in Donnington Services

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

Short staffed caused much inconvenience!!! Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!! Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!) Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!! On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport. NOT A GOOD FIRST TIME EXPERIENCE!!!!