Speed of collection was incredibly slow - and insufficient staff available to meet the demand - 45 minutes before anyone was able to start processing the collection.
Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day.
Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar:5.3/10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car.
As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation.
We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us.
We won't be renting from europcar ever again.
Like: great service and friendly staff Very helpful Car was easy to drive and very economical Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service
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Customer Service
Slow check in, nice car, easy drop off.
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View more >Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service