Free upgrade of car which is good but the upgraded car came with scratches. Upon return, they claimed to have no such records in the system. Luckily I have photos to prove my innocence.
During collection, they mislead me to think that my deposit was made for a compulsory payment for a full tank of fuel. Eventually, i did not refuel upon return and they took my whole deposit.
They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM.
Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.
About QEEQ:10.0/10
Once Budget provided damage report I received full amount back from QEEQ.COM. Good communication and service from staff. Well done.
Like: Car was great - lots of cool features in a little car Dislike: Asked for pickup at noon but when i got to the office slightly after 12, i found the office closed until 1:30. Please put the location office hours on the confirmation.
There was only one computer working when we got to the office at 1:30 so it ended up taking over 45 minutes to complete paperwork.
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View more >Dislike: Asked for pickup at noon but when i got to the office slightly after 12, i found the office closed until 1:30. Please put the location office hours on the confirmation. There was only one computer working when we got to the office at 1:30 so it ended up taking over 45 minutes to complete paperwork.