Perfectly smooth. The staff at the Dunedin Airport counter was awaiting my arrival and gave a free additional driver add-on for my partner. The car was mechanically perfect. Do check the condition of the car as they may not report small scratches or dents, etc. so take a photo and email them as evidence so that you won't get penalised when you return it or verify together with one of their staff, just like we did.
About QEEQ:9.0/10
Process itself and price protector were great. Slightly irritating to have to confirm my credit card details for a second booking (cancelled the first one due to an adjustment and its refund was almost instant). All good in the end but the search function in the Android app was quite bad when it couldn't pick up the right rental station or the city itself. Cust svc staff helped by providing a URL to book. Android app is really unstable with many reboots.
The staff explained everything clearly when we picked up the car. We purchased full insurance on-site, including what is covered and what is not, the type of fuel to use, which number to call in case of issues, and the exact parking spot to retrieve the car.
We had a great experience with Thrifty. It was a nice surprise to get an upgrade. The customer service representative was friendly and helpful. Both pick-up and drop-off were super easy. We received a copy of our final charges on the same day. Highly recommended.
About QEEQ:10.0/10
Easyrentcars.com was super easy, convenient and provided good value. I didn't use the pice drop feature, but I really liked the fact that cancelling was available almost to the very last moment. We'll definitely use the website again.
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