The service at Thrifty's car rental location was good! However, they recorded my return time as 3 days later, leading to extra charges on my credit card, which is unacceptable! Fortunately, with the help of Zuzuche, I was able to get the refund. Thank you, Zuzuche!
The cigarette lighter in the originally booked Corolla was broken, making it impossible to charge the navigation device, which was unacceptable. They told me there was a tight supply of cars, and the only one available soon was a Yaris. Although the car was smaller, I couldn't get a refund for the price difference because it was booked through an agent. The price difference wasn't significant, so I accepted it. The car condition was okay, and as long as it's a large rental company, it's usually not a problem.
The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.
About QEEQ:10.0/10
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