CAR RENTAL REVIEWS ON EUROPCAR IN AUCKLAND

The staff didn't explain clearly and added the cost of a full tank of fuel, but it was refunded after negotiation.

Car was brand new - plug-in hybrid. Problem was no AC-DC adaptor to allow fast roadside charging, so most driving was with engine, which was a shame. Long paperwork process at pick-up and long wait for service. Hard to find drop off counter at Wellington airport (it's inside, unlike the others).

their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.

I was not provided with an Outlander as originally promised. Europcar pointed out that the vehicle classification in the booking is "Small SUV" and booking and gave me a Mitsubishi ASX. I therefore had to pay an additional NZD$480 to get the Outlander. This is the first time I have had an issue with a Qeeq booking

Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.

Awesome!!

Awesome!!

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Very satisfied

Just need to work on communication with the office at the Auckland airport. Need better communication to be honest

It was alright

Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.

Pretty good

Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!

Excellent help from employees to reschedule my pick up time!

This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.

Good experience with Europcar. Quick and friendly service both at pickup and drop off.

Autos muy modernos y seguros, atención en el mostrador muy amable y simpática.

Sí funcionó la reserva, pero se me cobraron un par de dólares más de lo que la reserva decía, no era mucho pero no entendí por qué.

Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.

NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

素晴らしい最新の車でした。 荷台や室内に前者の残したボトルなどがあった。

Satisfied