Everything was good Dropping car off needed a lift coz was very hot and I had my 8 year old with me

Location is awful. Person who served me at pick up was amazing. Drop off was just diabolical.

Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.

Car is not in a convenient location. Car was dirty. Car had lots of damage. Was charged for a scuffed alloy which I didn’t do - they are scam artists with the damage reports. Charged ludicrous fee of £200 for one inch scratch. Avoid.

Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality Plus the car they gave me had been in a previous accident