The vehicle was in good shape and staff was friendly.

Good service

They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible. I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it. Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.

I found all staff to be extremely helpful and polite The whole process was perfect would definitely recommend.

Easy and straightforward. Good value.

Like: Helpfulness of the staff
Dislike: For some reason, the agent called to advise that I had used an off site location instead of the airport. This wasn’t true. My rental paperwork showed the airport location on it.

Like: Space
Dislike: Van too much gas.